![]() The rates for our courier service are as follows:Įngland, Scotland, Wales and islands: £16.00* Orders above 30KG will be classed as two parcels. Our standard courier service allows up to 30KG to be delivered per parcel. Items that are sent with An Post or Royal Mail won’t be tracked unless it’s stated otherwise. Get in contact with a member of our team to receive your tracking number or to receive a tracking update. Tracking is available for parcels that are delivered by courier and for pallets delivered by road freight. If there is any reason that we can’t fulfil your order, or we think it’s going to be delayed, we’ll inform you via email or we’ll give you a call. (This may vary from May to August), we always try to get the order to the customer within the 1-3 days. Please allow 1-3 days delivery for your order if you live within Ireland. Please allow 1-3 days delivery for your order if you live within Ireland and 5-10 days delivery for your order if you live in mainland UK. Our team can offer delivery to other countries on request so please do get in contact with us for a quotation. Our website also provides the delivery cost for orders in Ireland and the UK, including outlying islands and the Scottish Highlands, but it doesn’t include overseas BFPO addresses. When you order from us our team will provide you with a price for your pallet delivery. We use Duffy Express Freight when delivering orders by palletised road freight. Bulk orders can also be delivered by palletised road freight if it’s more economical than courier delivery. Larger, heavier items such as extractors or creamers will be sent by palletised road freight. If you’d like to receive a quote for postal delivery, get in touch with our team and we’ll do our best to help you out. With smaller or individual items we might use alternative methods such as An Post for Ireland and the Royal Mail for orders to the UK. We use DPD Couriers for all orders within Ireland and the UK. Delivery ProcessĪny order placed on our website or over the phone are sent by parcel courier as standard. We hope this will be resolve in the near future. Unfortunately our couriers are currently unable to dispatch to the UK due to extensive delays and possible additional charges at GB borders as a result of Brexit. It is with great regret, that at present we are unable to ship orders to our UK Customers. It is your responsibility to contact us with any issues within 5 working days.We currently only deliver orders to Ireland and Northern Ireland. We are under a legal duty to supply goods that are in conformity with the contract.ĭelivery Liability: Please inspect your delivery on receipt. We reserve the right to cancel any order. If the item is large, then we can arrange collection. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost. You have the right to cancel your order any time up to 14 days after receipt. Calls will cost the same as calling a standard landline number. Payment with Order: Credit/Debit cards are debited at the time of ordering.Ĭancellation: If you wish to cancel your order, please contact us on 03. All jars include lids.Ĭlothing Styles and colours may vary to those shown. It is regretted that no responsibility can be accepted for jar breakages by carriers. These items are clearly marked on our website. Some of our products are not suitable for sending via Royal Mail or courier and can only be purchased by visiting our shop. We may need to contact you regarding delivery so please provide a contact telephone number with all orders. Please call us on 03 or email and we will be happy to quote for the order and cost of delivery. Orders outside of the UK: If you wish to place an order for delivery outside of the UK. Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Scilly Isles & Northern Island: All orders will incur a £15.00 surcharge. Supplying you with a one hour time window via email or SMS and allowing you to track your parcel on a map. Our new courier DPD provides a Follow my Parcel service. Please note that when several items are ordered they may not all be delivered at the same time. We aim to dispatch every order within 3 to 5 working days. ![]() When ordering large items please provide your phone number so that the courier can contact you if necessary.
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